Getting Started with SkillSoft Course Manager (SCM)

Installing the SCM
Downloading Course Content
Updating the SCM
Configuring the SCM to Work with a Proxy Server
Uninstalling the SCM

Supported Browsers
Technical Support

Print this page for future reference.

Installing the SCM

Installing the SkillSoft Course Manager is optional. You need to install the SCM if you want to download courses onto your workstation and play them while not connected to the network (offline). If you do not install the SCM, you can play courses on the web server while connected to the network (online).  

• If you do not want to install the SCM, select the browser's Back button or close this browser window and return to the previous page.
  
  

To Install the SCM

1. Select the language of the SCM you wish to install.
   
   Depending on how the SCM is configured on the server, you may have several languages to choose from.
   
   
2. Select the Install link on the SCM Installation page.
   
   The browser may display a Security Warning asking if you want to install and run "SkillSoft Course Manager." Select the appropriate response to allow the installation to proceed.
   
   
3. If you are prompted, select the appropriate proxy server from the drop-down list.
   
   
4. Select the Show License button.
   
   The SkillSoft License Agreement opens in a new window. Review the license agreement and close that window when you are finished reviewing.
   
   
5. Select the Do you agree to all the terms of the preceding license agreement? check box.

Note: You can not install the SCM unless you agree to the terms of the license agreement.

6. Choose the location for the SCM installation. Accept the default directory or type in the destination directory for the SCM to be installed.
   
   Do not install directly to the root of the drive, such as C:\ or D:\. Specify a folder after the drive letter, such as C:\SCM.
   
   
7. Select the following options as required:
   

• Install All Content Players - Select this option to install all SkillSoft players along with the SCM.
  If you do not install these components now, you are prompted to install the players when they are required.

Note: If you have a slow connection or limited disk space, you may want to skip this option.

• Install Help Files - Select this option to install the SCM Help system with the SCM application. If you do not install the Help now, you can install it at a later time by selecting the Help button in the SCM.
  
  
• Install Accessibility Support - Select this option to enable SCM Web Accessibility support (assistive technologies such as a screen reader and keyboard shortcuts for learners with disabilities).
  
  
• Install Integrated Windows Authentication Support - Select this option if your web server uses this type of authentication.

Note: Ask your system administrator if you need to select this option.

• Install Support for Proxy Client Auto Config - Select this option if you are using a Proxy Auto-Config (PAC) file to determine the proxy server you must go through to get to the SkillSoft content.

Note: Ask your system administrator if you need to select this option.

8. Select Continue. 
   The SCM Installation begins. The Install Progress field tracks the installation progress.
   
   If you have a high speed connection, the installation may take 1 to 5 minutes, depending on the options you select to download with the SCM.
   
   If you have a dial up connection (28.8Kbps), the installation may take up to 90 minutes if you download the SCM without any players or options, or up to 3 hours if you download the SCM with all players and options.
   
   When the installation finishes, a completion message displays.
   
   
9. Select OK on the completion message.
   The completion message closes.
   
   
10. Exit and restart your browser.

After installing the SCM

After you install the SCM, you may need to configure the SCM to work with a proxy server before you can play and download course content. You may also see some messages from the SCM when you log in and access content on a web server.

• If your network uses a proxy server to access course content on the web server, your SCM needs to be configured to access the proxy server.
  
  When you attempt to play or download courses before your proxy is configured, you see this message:

  Your proxy configuration is incorrect or the content is missing.
  Contact your system administrator for assistance.

  Follow the steps to configure the SCM to work with a proxy server.
  

  If you continue to see this message after your proxy is configured, contact your system administrator.

• When you log into SkillPort or a Learning Management System (LMS), you may see this message:
  
  Please wait while course results are synchronized...

  The message stays on the screen until all your offline course results have been synchronized. This may take a few seconds or up to a minute or more, depending on the amount of course results on your workstation. You will need to wait until this message window closes before you can use the SCM.
  

• If you attempt to download a course while the SCM is already active, such as when the SCM window is open on your desktop, or the SCM is displaying a message or synchronizing your results, you will see this message:
  

Only one instance of the Course Manager can be running at one time.
This Course Manager will now exit.

Select OK to close the message window.

• If the SCM is synchronizing course results, wait until the results synchronization is complete and then use the SCM.
• If the SCM is displaying a prompt, answer the prompt, and then use the SCM.
  

Downloading Course Content

Note: To download course content, you must first install the SCM. You may also need to configure the SCM to work with a proxy server. Also if you use an LMS, always sign into the SCM with the same user ID that you use for your LMS.

1. Navigate to a Course Summary page.
   
   
2. Select Download this Course, located at the top of the page.
   The SkillSoft Course Manager application opens and the Download tab displays, listing the available content you can download.
   
   
3. If you do not have the required player software installed on your workstation for this course, the SCM prompts you to install this software component. Select Yes to install the software.
   
   
4. Select the check box to the left of the course, lesson, or topic titles you want to download.
   To download the entire course, select the check box next to the course title located at the top of the content list.
   
   
5. Select Download Now.
   The Download Progress bar appears indicating the progress of the course download. This may take several minutes, depending on your connection speed. A dialog box displays when the course content download is complete.
   
   
6. Select OK.
   You can now play the downloaded course from the Play tab. To play the course later, open the SCM and play the course from the Play tab. Refer to the SCM Help for more information.

Updating the SCM

The SCM software on your workstation automatically checks for updated SCM software and prompts you to update your SCM installation when newer software exists on the server. On some sites, you can also select the Update link on the SCM Installation page to check for software updates.

• If an updated version of the SCM is available on the web server, the SCM displays the following message:
  
  New software exists on server.
  It is strongly recommended that you update
  your local software.
  Do you wish to accept this update?
  
  Select Yes to accept the update.
  After the installation is complete, a completion message appears.
  
  Select OK on the completion message.
  The completion message closes.
  
  Close and restart your browser and the SCM.

  If you select No or Cancel, you will be prompted again later to update the SCM software.
  

• If you select the Update link on the SCM Installation page and have the most current version of the SCM installed on your workstation, the SCM displays the following message:
  
  No new software detected on server.
  
  Select OK to continue.

Configuring the SCM to Work with a Proxy Server

If your network uses a proxy server to access course content on the web server, your SCM needs to be configured to use the proxy server. Do one of the following to verify and update your proxy information in the SCM:

• Open the SCM on your workstation and enter your proxy information on the Configure tab. Save the changes and close the SCM.
  
  
• From your Windows Start menu, select Programs, then SkillSoft and Proxy Config. Enter the information in the Proxy Configuration dialog and select OK.

Proxy Settings

Disable Proxy Configuration

• Select this option if you have direct access to get to the SkillSoft content.
• Deselect this option if you have to go through a proxy server to get to the SkillSoft content.

Proxy Host

Enter the host name or IP address of the proxy server if one is being used.

Proxy Port

Enter the port to communicate to the proxy server.

Use Automatic Configuration Script

Select this option if you are using a Proxy Auto-Config (PAC) file to determine the proxy server you must go through to get to the SkillSoft content.

Address

If you select to use an automatic configuration script, enter the URL of the Proxy Auto-Config (PAC) file.

Uninstalling the SCM

To uninstall the SCM, course content, and course results do the following:

1. Select your Windows Start button.
   
   
2. Select Programs, then SkillSoft.
   
   
3. Select Uninstall.
   
   
4. Select OK to continue, or Cancel to stop the uninstall.